Refund Policy

Effective September 28, 2026

HomeFit Visual sells prepaid digital visualization credits. This policy explains how we handle refund requests for unused credits, failed transactions and credits already used to create visualizations. Your rights under applicable law remain in effect.

Unused credits

If none of the credits in a purchased pack have been used, contact us within 14 days of the purchase to request a refund of that pack. We will review the purchase and, where eligible, return the payment through the original payment method. If some credits from a pack remain unused after use has begun, contact us with the purchase details; we will review any request under applicable law and the circumstances, but do not promise a refund of the full pack price.

Failed or duplicate transactions

If you were charged but credits were not added to your account, or you believe a transaction was duplicated, email us with the transaction date, amount and account email. We will investigate and either deliver the credits or refund an incorrect charge. Please do not send full card numbers.

Consumed visualization credits

Credits used to create a completed visualization are generally not refundable because the digital service has been delivered. If a technical failure consumed credits without delivering a usable visualization, contact us with the job details. We will investigate and may restore the credits or provide a refund as appropriate.

How to request a refund

Email [email protected] with your account email, purchase date, transaction reference if available, and a short description of the issue. We will respond as soon as reasonably possible. Approved refunds are returned through the original payment method; timing depends on the payment provider and bank.