Privacy Policy
Effective September 28, 2026
HomeFit Visual is a product visualization platform for home improvement retailers. Door visualization is available now. This policy explains the information we collect when you visit this website or use our application, why we use it, and the choices available to you.
Information we process
- Account and business information: names, email addresses, business details and login information supplied when a business account is created or managed.
- Catalog and visualization information: door product details, customer room photos, generated visualizations and related project information uploaded or created in the application.
- Transaction information: credit purchases, balances and payment status. Payment card details are handled by our payment provider; we do not ask you to send card details by email.
- Technical information: device, browser, IP address and usage or error information needed to operate, protect and improve the service.
- Communications: messages you send to our support email.
How we use information
We use information to provide accounts and visualization features, process prepaid credit purchases, provide support, maintain security, diagnose problems and comply with legal obligations. Businesses should have permission to upload customer interior photos and product images to the service.
Service providers and sharing
We use third-party providers for hosting, payment processing and the technical services needed to generate visualizations. They may process information on our behalf to provide those functions. We may also disclose information if required by law or to protect the service and its users. We do not sell uploaded customer room photos as a product.
Storage and retention
We keep information while an account is active and as needed to operate the service, resolve disputes, maintain transaction records and meet legal requirements. Retention needs vary by data type. You can ask us about deletion of account or customer content using the contact details below; some records may need to be retained for legal or accounting reasons.
International processing
Our providers may process data in countries other than yours. Where applicable, we use appropriate safeguards for cross-border processing.
Your choices and rights
Depending on your location, you may be able to request access, correction, export or deletion of your personal information, or object to certain processing. Contact us to make a request. We may need to verify your identity before acting.
Cookies and similar technology
The site and app use essential browser storage for login, security and operation. With your explicit permission, we also use the OpenAI Ads Measurement Pixel to understand advertising visits and completed registrations. This optional measurement uses first-party attribution cookies and may process hashed identifiers through automatic advanced matching if enabled by the measurement provider. We do not manually include raw email addresses or passwords in conversion events. You can decline or change this choice in Ad measurement settings on our homepage or application. Declining does not restrict use of our service.
Security and changes
We use reasonable technical and organizational measures to protect information, but no online system can guarantee absolute security. We may update this policy as the service changes; the current version will appear on this page.
Contact
For privacy questions or requests, email [email protected].